Privacy & Cookies Policy
We at NOVA ICT are committed protecting your privacy and the confidentiality of your personal information including the privacy of services’ and websites’ users. To this end, we strictly adhere to this Personal Data Protection Policy, which ensures a high level of services offered, by strictly respecting the legislative framework. Personal data are collected and retained for the time necessary to fulfil the purpose of
collection and for specified, explicit and lawful purposes. They are subject to lawful and legitimate processing in a transparent manner always in accordance with the
applicable legal framework while we ensure that appropriate level of security is applied. This data is each time appropriate, relevant, convenient and no more than is required
in view of the above purposes, and is accurate and, if necessary, subject for updating.
1. NOVA ICT information
Our Company’s detailed information, which processes its subscribers’ data for the
provision of its services, are as follows:
Trade Name: NOVA ICT
Distinctive Title:
Company seat: 106, Athinon Ave, Athens,
and the information of our company’s Data Protection Officer (DPO) is:
Regist: 106, Athinon Ave, Athens, PO Box. 104 42
Email: privacy@novaict.gr
For any clarification and provision of information, please visit www.unitedfiber.gr,while your specific rights can be exercised by sending a message to the e-mail address dpo.office@unitedfiber .gr unitedfiber.gr.
2. Object of the Personal Data Protection Policy
This policy defines the terms and conditions, which are followed by NOVA ICT, for the personal data protection of its subscribers’ and the users of its services’ . This policy includes the rules, based on which we proceed with any collection and processing of your personal data in order to ensure their integrity and confidentiality. NOVA ICT reserves the right to modify and readapt this Policy, whenever it deems it necessary, while any such changes shall become effective from their publication on the www.unitedfiber.gr website. In the event that the use of any service is governed by more specific terms of use concerning the protection of personal data, these terms shall apply together with the present terms. In the event of a conflict, the present terms shall prevail.
3. Security Measures
NOVA ICT has taken all appropriate technical and organizational measures to ensure compliance with the personal data legislation, as well as to achieve the appropriate level of security of its subscribers’ personal data and of those of third parties, whose data it processes, as well as of its website users’ data. It has also taken all the necessary security , in order to prevent access to personal data by anyone other than the appropriately authorized persons for this purpose and only for the processing purposes provided for below. In addition, implements strict Policies and Procedures for the process of personal data and all the necessary measures controls have been implemented in line with the applicable legal and regulatory framework.
4. Legal framework for personal data protection
From May 2018, the General Data Protection Regulation (GDPR) no. 2016/679 by the European Parliament and the Council for the protection of natural persons against the processing of personal data and for the free movement of such data applies. Moreover, with regard to the processing of your personal data, Directive 2016/680 of the European Parliament and of the Council on the protection of natural persons against the processing of personal data by competent authorities for the purposes of the prevention, investigation, detection or prosecution of criminal offenses or the execution of criminal penalties, etc, applies.
At the same time, NOVA ICT also implements the relevant national legislation, as it applies each time. Indicative legislation:
• Law 3471/2006 on the Protection of personal data and privacy in the telecommunications sector.
• Law 3917/2011 on the preservation of data generated or processed in connection with the provision of publicly available electronic communications services or public
networks.
• Law 2225/1994 for the protection of freedom and response and communication.
• Law 4070/2012 Regulations of Electronic communications, Transportation, Public
Works, as well as the relevant Regulatory Acts by competent Independent Administrative Authorities.
5. Definitions
For the purposes of this Personal Data Protection Policy, the definitions of the General Data Protection Regulation (GDPR) apply. Indicative:
“personal data” means any information relating to an identified or identifiable natural person (“data subject”) an identifiable natural person is one whose identity can be ascertained, directly or indirectly, in particular by reference to an identity identifier, such as a name, an identity number, location data, an online identifier or one or more factors that are specific to the physical, physiological, genetic, psychological, economic, cultural or social identity of that natural person; “processing” means any act or series of acts carried out with or without the use of automated means, on personal data or sets of personal data, such as the collection,
registration, organization, structuring, storage, adaptation or alteration, retrieval, search of information, use, disclosure by transmission, dissemination or any other form of disposal, association or combination, limitation, deletion or destruction “controller” means the natural or legal person, the public authority, agency or other body which, alone or jointly with others, determines the purposes and manner of processing personal data; where the purposes and manner of such processing are laid out by EU law or the law of a Member State, the controller or the specific criteria for their appointment may be provided for by EU law or the law of a Member State; “processor” means the natural or legal person, public authority, agency or other body that processes personal data on behalf of the controller.
6. Method of collection and retention time of personal data
NOVA ICT collects, registers and processes different types of personal data, depending on the services you have chosen to receive. These may be indicatively:
i. personal data, such as name, surname, address, telephone connection number,
contact numbers, VAT number, copy of identity card/passport (or other corresponding
legal document identifying personal information, product/service shipping address,
which:
• concern your communications carried out by electronic mail and/or in writing,
• concern requests and/or complaints by you and/or third parties before competent
administrative, prosecutorial, judicial and, in general, Public Authorities,
7. Purpose of processing your personal data
NOVA ICT may process your personal data, as required by law, as long as the
processing is necessary for at least one of the following legal bases, namely:
1. for the execution of the agreement between us or to take measures in response to a request you submitted prior to entering into an agreement, or
2. to charge subscribers and pay for interconnections, or
3. in order to comply with its legal obligation, or
4. for the purposes of its legitimate interests, or
5. to safeguard your vital interests, or those of other natural persons, in particular, when it comes to providing the authorities responsible for dealing with emergency situations, such as law enforcement authorities, first aid and fire services, the information necessary to locate the caller, or
6. for the fulfillment of a duty performed in the public interest, or
7. when you have granted your consent, such as indicatively for the purposes of advertising, direct marketing and in general commercial market research of NOVA ICT products and services,
8. as well as when the purposes of processing are related to the provision of electronic communications services or the provision of added services value that you have specifically requested.
In the above context, NOVA ICT shall receive, retain and process the personal data that you provide directly to it or to partners acting on its behalf, in accordance with the agreements between us, for the purpose of providing relevant service.
8. Transfer of Personal Data to Processors
In order to fulfill the processing purposes, NOVA ICT transfers data to companies that act as processors on its behalf. The categories of processors that are recipients of the data include IT support service providers and infrastructure project contractors. All partners act on behalf of the company, in accordance with relevant contracts, for the purpose of providing the relevant service, repairing it in case of damage, and customer service.
9. Exercising your rights
With regard to the protection of your personal data, you have the possibility to exercise the following rights, such as:
1. right of access, i.e. the right to be informed about your personal data kept in our files and to obtain copies thereof,
2. right of correction, i.e. the right to request the correction of inaccuracies and errors in your personal data kept in our records,
3. right of deletion, i.e. the right to request that your personal data stored in our files be deleted or cease to being used, subject to the more specific restrictions provided for in the General Regulation,
4. right to restrict the processing of your personal data, again if the conditions provided for in the General Regulation are met,
5. right to portability, i.e. the right to request from the Company the direct transmission of your personal data to the organization you will indicate, as long as these are technically structured, in accordance with the relevant legislation.
6. the right to object to the processing of your personal data, unless there are compelling and legitimate reasons for the processing that take precedence over your interests, rights and freedoms or for the establishment, exercise or support of NOVA ICT's legal claims.
To exercise the above rights in the protection of your personal data, you can:
• Send an email to the address dpo.office@novaict.gr
NOVA ICT shall respond to your request free of charge, without delay and, in any event, within one month after receiving the request, except in exceptional cases, in which case the above deadline can be extended by two more months, if necessary, taking into account the complexity of the request and/or the total number of requests. NOVA ICT will inform you of any deadline extension within one month of receiving the request, as well as the reasons for the delay. If it is not possible to fulfill your request, NOVA ICT will inform you without any delay and at the latest within one month following receipt of the request, of the relevant reasons and of the possibility of submitting a complaint to the Hellenic DPA, as well as of your right to appeal before the competent judicial authorities. If your request is deemed by NOVA ICT to be manifestly unfounded or excessive, the company may impose a reasonable and proportionate fee, taking into account the administrative costs for its handling, or refuse to proceed with your request.
Finally, you also have the right to file a complaint with the Hellenic Data Protection
Authority (HDPA) [1-3, Kifissias Ave, P.O. 115 23, Athens, tel. no.: +30
2106475600, email: contact@dpa.gr] if you consider that your rights regarding the
protection of your personal data have been infringed.
With regard to NOVA ICT resolving any clarification or answering any question
about the current legislation on personal data, you can contact or submit a question to
our company as follows:
• by sending an email to the address privacy@novaict.gr
10. Cookies
NOVA ICT maintains a strict policy to protect the privacy of visitors to the novaict.gr.gr website. Through this notice, we provide you with more information about how we use cookies, each time you visit our website.
What are Cookies?
Cookies are short texts of software code, which are sent to be stored on your terminal equipment with their basic function being to communicate your browser data to us. The “session cookies” are cookies that are automatically deleted whenever you close your browser, while the “persistent cookies” remain stored on your terminal equipment until the completion of their predetermined validity period.
Does our company use cookies?
Yes, we use a number of cookies with the main purpose of making novaict.gr.gr more functional and friendly to our users.
We also use a number of third parties to process personal data for us. These parties have been carefully selected and fully comply with Greek and European legislation, including but not limited to the General Data Protection Regulation (GDPR) number 2016/679 of the European Parliament and of the Council for the protection of natural persons against the processing of personal data and for the free movement of such data. On this page, you can choose which cookies you can have activated or deactivated during your visits to our website.
Modifying these settings and withdrawing your consent can be performed at any time from the Privacy Policy section.
Functionality Cookies
Functionality Cookies are used for the proper and smooth page operation and allow the website to remember the user’s choices in order to provide improved and personalized functions.
This category includes cookies with information, such as the user ID (encrypted), the shopping cart, but also information on safe browsing.
Statistical cookies
Statistical cookies are used to record information about how you navigate the site. This has the effect of adapting the areas of our page to your own needs and thus maintaining a high level of navigation experience. These cookies are also used for useful reports, in order to improve the site’s performance.
The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.
This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
You can at any time change or withdraw your consent from the Cookie Declaration on our website.
Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.
Please state your consent ID and date when you contact us regarding your consent.
Your consent applies to the following domains: www.novaict.gr/